If you do not see this option you will need to open the firewall or anti-virus software and disable it. Most programs will allow you to right click on the icon and select 'Turn Off', or 'Disable'. Located on the Window Taskbar next to the clock in the lower right corner it will show the Firewalls and anti-virus software that are running on your computer. To connect to download the updates, etc.Determine if this is what is causing the installation issues, and.

It may be necessary for you to temporarily disable your firewall or anti-virus software to: If you are not able to install the software program/having difficulty installing updates or cannot connect to e-file website, your anti-virus software or firewall that you are running may be blocking TFP20.xx/Laser Link/Laser Link XL/ACA software program from installing. How to – Disable your Antivirus Software / Firewall Temporarily After these are off right-click Windows start button and click on Run type, then type services.msc and click OK and look through and turn off any anti-virus services that are running in the background.You will need to reboot your computer after you change the settings.Change User Account Control Settings - Never notify.Turn off User Account Control Settings.You must have the Prior Year software Installed if you are importing you data from 2021 to 2022.Ĭlick on the Link below for instruction to fix this error: If you are getting a database error 'file is not a database' - This happens when you use the back up file 'DbBackup' from the prior year, example 2021 software to import into your 2022 software.Please Restart the computer Once and retry the installation. If the Software Installation Wizard Freezes During the Initialization of the Setup.(Note: As of due to security reasons we will no longer support Windows 7, 8, or 8.1 E-filing) Software can only be installed on Windows 10 or 11 PC (not compatible with MAC or Linux).

Software can only be installed on your local computers hard drive (not compatible network drives, servers, or virtual machines) as a Local user.

Installation MUST be performed by Admin User.

If you are receiving an error message or unable to install your software please be sure to:

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